Returns & Exchanges
At King Palm, we stand behind the quality of our products and offer a 30-day window for returns or exchanges on unused items in their original packaging. Your satisfaction is our priority, and we aim to make the resolution process as seamless as possible.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Pack Your Items
Securely place the unused items in their original packaging, ensuring all components are included to avoid restocking fees.
Ship the Package
Affix the provided shipping label to your package and drop it off at any authorized carrier location for transit back to our warehouse.
Receive Refund or Exchange
Once our team inspects the returned goods, we will process your refund to the original payment method or ship out your requested exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing